Effective Date: 12 June 2025

This Privacy Policy describes how Pointer Leads LLC, doing business as Pointer Roof, It collects, uses, shares, and protects your personal information when you interact with us through our website, communications, and services. We are committed to protecting your privacy and maintaining transparency about how your information is handled.

1. Who We Are

Pointer Roof is a service brand operated by Pointer Leads LLC. We provide roofing consultation and related services to homeowners and businesses across Louisiana. All customer data collected under the name Pointer Roof is processed and managed by Pointer Leads LLC.

2. Information We Collect

We may collect the following types of information when you visit our website, complete a form, contact us, or use our services:

Full Name, Email Address, Phone Number, Address (for service purposes)Communication Preferences. We do not collect sensitive financial data unless necessary and explicitly authorized by you.

3. How We Use Your Information

We use your information to: Contact you regarding your roofing consultation or service requests, Send appointment reminders, updates, or necessary service communications, Deliver promotional messages (only with your consent)Improve our services and customer support, Comply with legal or regulatory obligations.

4. SMS & Text Message Communication

By providing your phone number, you agree to receive SMS/text messages from Pointer Roof regarding service updates, appointment reminders, and offers (only with opt-in). Message frequency may vary, Msg & data rates may apply, Reply STOP to unsubscribe or HELP for assistance at (504) 621-5854. We do not sell or rent your contact details to third-party marketers.

5. Your Rights

You have the right to: Access the personal data we hold about you, Correct inaccurate or outdated information, Request deletion of your data, Withdraw consent for marketing messages at any time. To exercise any of these rights, please contact us at: 📧 [email protected]

6. Data Protection & Security

We use secure platforms and encrypted communication to protect your information. While no system is 100% secure, we take all reasonable steps to protect your data from unauthorized access.

7. Data Sharing

We do not sell or share your personal data with unaffiliated third parties for their own marketing purposes. We may work with service providers (e.g., email platforms, CRM tools) under strict confidentiality to deliver and improve our services.

8. Retention

We retain your personal data only for as long as needed to fulfill the purpose for which it was collected or as required by law. You may request data deletion at any time unless restricted by compliance requirements.

9. Updates to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” above and notify users as appropriate.

10. Contact Us

For any questions or concerns about this policy or your data, contact:

Pointer Roof (Operated by Pointer Leads LLC)

📧 Email: [email protected]

📞 Phone: (504) 621-5854

📍 Address: 1321 North Causeway Blvd, Mandeville, LA 70471